Returns & Exchanges
We want you to love your skincare journey, which is why we offer a 60-day satisfaction guarantee on all products purchased directly from our site. If a formula isn't right for your skin, we are committed to making it right through a simple return or exchange process.
Contact askINKEY
Reach out to our skincare experts via our website contact form or live chat to initiate your return request with your order number.
Receive Authorization
Our team will review your request and provide a prepaid return shipping label along with specific instructions for your region.
Package Your Items
Securely pack the products you wish to return in their original packaging, attach the provided shipping label, and drop it off at your nearest carrier location.
Processing & Refund
Once your return is received at our warehouse, please allow 7-10 business days for your refund to be processed back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing